A new matter arrives by phone, email, and a web form, and lands in three places. The deadlines from it live in one person’s head, or in a spreadsheet nobody else trusts. Your staff retypes the same facts into the same systems, matter after matter. Meanwhile the firm pays for AI seats (a legal AI platform, a team plan, a practice-management add-on) that get opened a few times a month, because nobody had the hours to set them up around the way your firm actually works.
None of that is a staffing problem. It is a systems problem, and it has a known fix: take the repeatable work (routing, extracting, drafting, checking) and build it once, properly, inside the tools you already have.